FAQ

Melbourne Skydeck tickets can be purchased from our website through the book now button or they can be purchased on arrival. Discounted Melbourne Skydeck tickets can be purchased from our website.

The safety, health, and well-being of our guests and team remain our number one priority. Our team has been working hard to ensure a COVID safe environment, with the following steps implemented throughout Melbourne Skydeck.

• All Skydeck team members have undertaken extensive COVID-19 specific training programs
• All Melbourne Skydeck team members are fully vaccinated against COVID-19
• Complimentary hand sanitising stations are provided at multiple key locations throughout Melbourne Skydeck
• There is enhanced cleaning and sanitisation of high touchpoints
• Daily deep clean and sanitisation of Melbourne Skydeck occurs daily prior to operating hours
• QR code sign-in system
• High-level maintenance of air conditioning and ventilation systems to maximise airflow
• Air conditioning ventilation system recycles the Skydeck air approximately every 10-15 minutes

If you already have a ticket – including third-party website tickets, and gift vouchers – please proceed to our Admissions Desk where our team will help redeem your tickets or voucher.

As long as you have purchased through our website our team can assist. Please either call or email our admin team, with your order number and updated date and our team can assist. Phone 03 9693 8888 or email admin@melbourneskydeck.com.au

If you have purchased from a third-party supplier, please contact them directly.

As of 11:59pm April 22^nd, 2022, guests are no longer required to check in or show proof of vaccination status.

Yes, Melbourne Skydeck is wheelchair friendly. Our experiences including, VR Voyager Theatre, Edge Experience and VR Plank are also wheelchair accessible.

A carer or companion ticket needs to be processed upon arrival at the Admissions desk. Please present your card to our team to process a ticket.

Tickets are strictly valid for 5 months from the purchase date. The expiry date will be listed on the ticket. There will be NO extensions granted for any reason.

Tickets will be sent via email to the email address you provide when booking the tickets. Please check your junk or SPAM inbox if they don’t arrive within 15 minutes.

There is no limit on tickets. However, if you wish to redeem the tickets on separate occasions you will need to process multiple transactions.

No, the $15 tickets are only available online, they cannot be purchased from the Admission desk.

No, additional experiences are not included in the $15 Admission ticket, however you can purchase this on arrival to Melbourne Skydeck.

No, all $15 Admission tickets are valid for one person per ticket for this promotion.

No, 15^th Birthday tickets are strictly non-refundable.

Please send an email with your booking reference number to admin@melbourneskydeck.com.au and we will amend your details. Please note this can take 24 hours to complete.

There is no need to book a date or time; you are welcome to use the tickets anytime until the expiry date listed on the ticket.

Present the attached booking confirmation in your booking email. Our team will scan the QR code on arrival.