Today
12º
Monday
12º
Tuesday
11º
Wednesday
15º
Thursday
13º
Friday
11º
Saturday
15º
Forecast by: Weatherapi.com

FAQ

FREQUENTLY ASKED QUESTIONS

BOOKINGS

How do I purchase a ticket?

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Melbourne Skydeck tickets can be purchased from our website through the book now button or they can be purchased on arrival. Discounted Melbourne Skydeck tickets can be purchased from our website.

Are bookings required?

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Bookings are not required to visit Melbourne Skydeck. Tickets can be purchased on arrival from the Admissions desk or from our website.

I already have a ticket; how do I redeem it?

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If you already have a ticket – including third-party website tickets, and gift vouchers – please proceed to our Admissions Desk where our team will help redeem your tickets or voucher.

I booked the wrong date or want to change my booking date, what do I do?

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As long as you have purchased through our website our team can assist. Please either call or email our admin team, with your order number and updated date and our team can assist. Phone 03 9693 8888 or email admin@melbourneskydeck.com.au

If you have purchased from a third-party supplier, please contact them directly.

How do I book for a Carer/Companion?

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A carer or companion ticket needs to be processed upon arrival at the Admissions desk. Please present your card to our team to process a ticket.

Can I purchase an experience only?

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A general admission ticket is required to access our additional experiences including Voyager Theatre, The Edge, and VR Plank. If you already have a general admission ticket and want to purchase an additional experience, this can be processed on arrival.

What concession cards are accepted?

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We accept Australian Health Care Cards, Pension Cards, Seniors Cards, Student Cards, International Student Cards. Please present your card on the day of your arrival.

Can I book a time for the Edge in advance?

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There are no bookings for the Edge, on arrival you will be place in the virtual wait queue and set up with an electronic pager. Edge wait times are known on arrival.

Can I leave and come back again on the same ticket (pass out)?

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No, your ticket is only valid for a one-time entry. You cannot return on the same ticket.

Is there a minimum age for the Skydeck and experiences?

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Guests 12 years and under require a parent or guardian present. The recommended age for our VR experiences is 8 years. If you do have concerns about this, please call our team on 03 9693 8888.

FREQUENTLY ASKED QUESTIONS

OTHER

How long should I allow for my visit?

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For general Melbourne Skydeck viewing allow up to 45minutes.

Packages

  • Ultimate Skydeck package allow 2 hours
  • Thrill Seeker package allow 1.5 hours
  • Skydeck Adventurer package allow 1.5 hours
  • MAX VR Experience package allow 1 hour
  • Voyager Experience package allow 1-1.5 hours
  • Edge Experience package allow 1-1.5 hours, up to 2 hours during peak time
  • Plank Experience package allow 1 hour

On arrival and during your visit

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The safety, health, and well-being of our guests and team remain our number one priority. Our team has been working hard to ensure a COVID safe environment, with the following steps implemented throughout Melbourne Skydeck.

  • All Skydeck team members have undertaken extensive COVID-19 specific training programs
  • All Melbourne Skydeck team members are fully vaccinated against COVID-19
  • Complimentary hand sanitising stations are provided at multiple key locations throughout Melbourne Skydeck
  • There is enhanced cleaning and sanitisation of high touchpoints
  • Daily deep clean and sanitisation of Melbourne Skydeck occurs daily prior to operating hours
  • QR code sign-in system
  • High-level maintenance of air conditioning and ventilation systems to maximise airflow
  • Air conditioning ventilation system recycles the Skydeck air approximately every 10-15 minutes

What Is Your COVID Vaccination Policy?

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As of 11:59pm April 22nd, 2022, guests are no longer required to check in or show proof of vaccination status.

Are you Wheelchair accessible?

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Yes, Melbourne Skydeck is wheelchair friendly. Our experiences including, VR Voyager Theatre, Edge Experience and VR Plank are also wheelchair accessible.

What items are not permitted in the Edge?

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All loose items including but not limited to phones, cameras, food, drink and prams are not permitted in the Edge. Prior to your Edge ride, our team will ask you to place your items in the allocated storage area.

Can I bring in my own/external food or drinks?

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No external food or alcoholic beverages are permitted.

Is there food and drinks available?

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Bar 88 is located on the Skydeck and offers a range of cocktails, fine wines, coffee or soft drink and a range of gourmet pastries including pies, pasties and sausage rolls are also available.

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