Today
27º
Monday
23º
Tuesday
21º
Wednesday
25º
Thursday
28º
Friday
26º
Saturday
28º
Forecast by: Weatherapi.com

FAQ

FREQUENTLY ASKED QUESTIONS

What Is Your COVID Vaccination Policy?

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All guests who book and travel with us on a day experience must be fully vaccinated. Guests may be requested to verify their vaccination status and if unvaccinated, should be aware that they may be required to wear face masks and physically distance. All government mandates applicable to vaccine requirements for visitors to day venues and service experiences will supersede the Journey Beyond day experience policy. Please visit journeybeyond.com for further details about the Covid Safe Experiences & Vaccination Policy.

On arrival and during your visit

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Update 23/12/21: as of 11:59pm on the 23rd of December 2021, the Victorian Government has reintroduced the indoor mask mandate. Face masks will be required for all indoor settings (except private homes) for people eight years old and over. Visitors to Melbourne Skydeck are required to wear a face mask at all times following the Victorian Government mandate.

Please note, the Victorian Government has reintroduced capacity limits in response to the Covid-19 pandemic and some attractions may experience longer wait times then usual.

On arrival, you will notice our social distancing messaging and we kindly ask guests to observe and respect these messages for the health and safety of all guests. Guests will be requested to register their details by scanning the QR code displayed at the front entrance.

All guests above 12 years and two months visiting Melbourne Skydeck and its attractions, including Bar 88 are required to be fully vaccinated. Proof of vaccination will be required and verified at check-in; we will not collect or retain copies of these documents. Guests, who are unable to show proof of recorded vaccines at time of check-in will be unable to enter the premises—and will not be refunded or recover any disruption costs.

We accept cash and cashless payments, with the preference of contactless payments. We accept VISA, Mastercard, or AMEX (no surcharge).

During your visit – new social distancing and health measures*

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The safety, health, and well-being of our guests and team remain our number one priority. Our team has been working hard to ensure a COVID safe environment, with the following steps implemented throughout Melbourne Skydeck.

  • All Skydeck team members have undertaken extensive COVID-19 specific training programs
  • All Melbourne Skydeck team members are fully vaccinated against COVID-19
  • Complimentary hand sanitising stations are provided at multiple key locations throughout Melbourne Skydeck
  • There is enhanced cleaning and sanitisation of high touchpoints
  • Daily deep clean and sanitisation of Melbourne Skydeck occurs daily prior to operating hours
  • QR code sign-in system
  • High-level maintenance of air conditioning and ventilation systems to maximise airflow
  • Air conditioning ventilation system recycles the Skydeck air approximately every 10-15 minutes

*From 21 December 2021, restrictions will be lessened, and policies updated to reflect any changes.

How do I purchase a ticket?

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Melbourne Skydeck tickets can be purchased from our website through the book now button or they can be purchased on arrival. Discounted Melbourne Skydeck tickets can be purchased from our website.

Are bookings required?

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Bookings are not required to visit Melbourne Skydeck. However, if you want to ensure entry at your desired time you may want to consider making an online booking.

I already have a ticket; how do I redeem it?

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If you already have a ticket – including 14th Birthday tickets, third-party website tickets, and gift vouchers – please proceed to our ticketing counter where our team will help redeem your tickets or voucher.

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