At Melbourne Skydeck, we are committed to ensuring our attraction is as accessible as possible for all guests. The following information aims to address any questions you may have about your upcoming visit.
We offer a range of accessibility services and facilities to ensure that all visitors can enjoy their experience to the fullest.
If you have specific accessibility requirements or need further assistance, please don’t hesitate to contact our team in advance of your visit.
We look forward to welcoming you to Melbourne Skydeck and ensuring that your visit is enjoyable and accessible.
Mobility
Melbourne Skydeck is wheelchair accessible. Experiences including, VR Voyager Theatre, Edge Experience and VR Plank are also wheelchair accessible.
Visitors with Visual Impairments
Melbourne Skydeck welcomes all assistance animals and guide dogs.
Carers and Companions
A person accompanying someone with a disability, who holds a valid WeCare, Carer Card or Companion Card, is entitled to free General Admission to the attraction. Please present the card upon arrival.
Guide Dogs
Guide Dogs and Assistance Animals are permitted in accordance with Section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with Section 54A(5) of the Act.
Toilets and Family Facilities
Accessible toilets and changing facilities are available for your convenience just before the lifts on the ground floor.
Looking for an accessible restroom on your way to Melbourne Skydeck, please follow this link.
Emergency Exits
The Melbourne Skydeck is located on the 88th floor. In the case of an evacuation, visitors are required to use the stairwell. Fire wardens will direct visitors to the nearest refuge area to wait for assistance. Emergency services will assist those who are unable to negotiate the stairs.
Parking and Public Transport
Parking is available directly beneath Melbourne Skydeck in the Wilson Carpark. Wilson Parking Eureka Tower is located at 70 City Road, Southbank, the car park is accessed from the corner of City Road and Southgate Avenue, right after the 7-Eleven. Discounted flat-rate parking is available for all guests of Melbourne Skydeck.
