Accessibility

Our team  

Melbourne Skydeck is dedicated to making your experience inclusive and accessible. Please find a detailed description of our accessibility and services that may help outline what to expect.  

If you would like to discuss accessibility needs further, please email [email protected] or phone (03) 9693 8888. 

We look forward to welcoming you to Melbourne Skydeck and ensuring that your visit is enjoyable and accessible. 

Mobility 

Melbourne Skydeck is a step free venue. Experiences including, VR Voyager Theatre, Edge Experience are wheelchair accessible. Paths are kept free and clutter free and areas can be navigated without obstacles.

Seating is available on both level 1 & 88; level 1 has bench seating in the Admissions area where tickets can be purchased and redeemed. There are various seating arrangements on level 88, including bar tables with stools, stools by the widows and lounges.  

Assistance animals or service animals  

Melbourne Skydeck welcomes all assistance animals. Relief area for animals is outside of the main entrance of the Melbourne Skydeck. If you require a pass out for this reason, please see our team at the Gift Shop prior to exiting.
  

Guide Dogs and Assistance Animals are permitted in accordance with Section 9 of the Disability Discrimination Act 1992 (Cth). We reserve the right to exercise any exemptions under the Act, including if we suspect that the assistance animal has an infectious disease that may affect other patrons or the health of our animals. We also reserve the right to require evidence relating to your assistance animal or its training in accordance with Section 54A(5) of the Act 

Visitors who are blind or have low vision  

Viewfinders which pinpoint different landmarks are located around the observation deck on level 88, these might be helpful for guests with low vision as they magnify the field of vision brining distant landmarks into clearer view. If you require assistance on the day of your visit, please let us know ahead of your visit and our team may be able to guide you through our site where available.   

Visitor who are deaf and hard of hearing  

We are developing written guides that provide clear step by step information about the Melbourne Skydeck experiences.  These guides support visitors who are D/deaf or hard of hearing by offering an alternative to spoken commentary.   

Carers and Companions 

A person accompanying someone with a disability, who holds a valid WeCare, Carer Card or Companion Card, is entitled to free General Admission to the attraction. Please present the card upon arrival. 

Peak and off-peak periods 

Melbourne Skydeck can become busy during peak periods such as weekends, school holidays and late afternoons when visitors arrive for sunset views. During these times, queues may be longer, and the observation deck can feel crowded and noisier. 

For visitors who would prefer a calmer experience, we recommend planning your visit during off-peak times. This is generally early afternoons outside of school holidays. Visiting at these times can make moving around the venue easier and reduce sensory load for those who may find crowds or noise overwhelming. 

If you would like support planning your visit for a quieter time, please contact our team in advance at [email protected] or call (03) 9693 8888. 

Considerations during your visit 

Lighting: The observation deck is bright during the day with natural light and can feel dimmer in the evenings. Certain experiences, such as the Voyager Theatre, use low lighting and immersive visuals. 

Sounds: Background music and general crowd noise may be present, especially during busy times. Some experiences like the Voyager Theatre and the Edge include louder sound effects. 

Lifts: High-speed lifts take you to Level 88 in under 40 seconds. Due to the rapid ascent, some visitors may notice their ears popping from the change in air pressure. 

Food and Drink: Bar 88 is located on the observation deck, offering light snack food and drink options during your visit. 

Toilets and family facilities 

Accessible toilets are available for your convenience just before the lifts on the ground floor. The handrail is located on the LHS.  

Looking for an accessible restroom on your way to Melbourne Skydeck, please follow this link.
  

Emergency exits 

The Melbourne Skydeck is located on the 88th floor. In case of an evacuation, fire wardens will direct guests to the nearest refuge area and emergency services will assist anyone unable to use the stairs.  

Parking and public transport  

Parking is available directly beneath Melbourne Skydeck in the Wilson Carpark. Wilson Parking Eureka Tower is located at 70 City Road, Southbank, the car park is accessed from the corner of City Road and Southgate Avenue, right after the 7-Eleven. Discounted flat-rate parking is available for all guests of Melbourne Skydeck. Accessible parking spots are available, however subject to availability.